CRITICAL INCIDENT
MANAGER

"I honestly don’t think there is anything to improve. The content was extremely well delivered by both of you and you kept us engaged throughout the week which is something not easy to do.”

"It's difficult to think of what could be better. The course was fantastic and one of the best courses I have taken during my 33 year career.”

"I loved the course. I felt it was very relevant and necessary for my role as a watch commander; however, I believe the course is very valuable to all NCO's. You and Mike created a tremendous learning environment that was positive, fun, and filled with critical thinking. The table top scenarios, and group work provided so much value to us all. The conversations were engaging, and consistently kept me thinking about different outcomes, options, and challenges. I also have a passion for teaching, so I truly appreciated how you and Mike presented the course material - it was well received by all."

"I thoroughly enjoyed the course and learned a lot. I liked the relevancy of the course content as it aligned with the responsibilities of a Watch Commander and Duty Officer. The cadence of how the course was delivered and how each day built upon the previous day. You both are fantastic speakers and really create an environment where participants can feel secure about making mistakes and learning from them. The incorporation of case-law and how it applies to decisions we are required to make. The timing of the course, the day doesn't feel too long or short."

"I truly can't say enough about the course, it has been, I would say the most valuable course I've taken as an NCO. Particularly in my role as a watch commander, I only wish I had taken this a few years ago. The content was spot on as far as relevancy and the delivery was excellent."

"Both you and Mike are engaging speakers. Your knowledge and passion inspire students. I liked how you stripped things down to an easy-to-understand format with the boards and the repetitive practice of the principles. The shorter classroom days were good because I found there was a lot to think about. The course is one of those courses where you wake up in the middle of the night thinking about it. This course was awesome for me. I know there will be lots of curve balls and unforeseen challenges, but I now have a better understanding the framework and decision-making process, so I have the confidence to manage critical incidents.”

"Hey Colin and Mike. Thank you again for instructing the CIM Course. I found the content incredibly valuable and would consider it one of the best courses I've taken in my policing career. The relevance of this training for front-line supervisors is essential as it provides a structure for managing dynamic, high-stress calls. Strong leadership and effective communication are key to ensuring any call runs smoothly, and this course equips leaders with the confidence and skills to guide their teams through critical situations. The content was comprehensive and I believe nothing was overlooked or missing. The experiences you both shared challenged our thinking and offered fresh perspectives on how to approach complex, dynamic calls.”

"Thanks guys - the course was very well presented. Both of you bring a balanced/experienced perspective and complement each other very well in terms of legal/tactical information. As a Watch Comm, the boards and the process outlined really tied it all together for me and has made me exponentially confident in handling our next critical incident response.”

"I genuinely enjoyed the CIM Course. I have proposed sending more Staff Sergeants on your CIM Course in the future, and our Sergeants on your two-day course. As we discussed following my final assessment, your CIM Course was one of the best courses I have attended as a police officer. The content of the course was very applicable to the roles of a Watch Commander and/or NCO during a critical incident. Moreover, in my experience the quality and effectiveness of any training or course comes down to the knowledge, skills, and abilities of the instructors. You both possess a wealth of tactical and legal experience, and it was very evident that you are passionate about your work. The manner in which you delivered the information maintained the attention of everyone in the room, and facilitated the success of everyone on the course. I would absolutely recommend this course to other organizations looking to enhance the knowledge, skills, and abilities of their supervisors."

"I wanted to thank both you and Mike for the course. The material was presented clearly and structured, reinforcing fundamental principles, including SMEAC and ICLEAR. I particularly appreciated the real-life case studies, which encouraged engaging discussions individually and within the group. Your preparation for the written test and the final assessment was invaluable. Completing this course has prepared me more for the Critical Incident Commander Course."

"The course was fantastic and highly relevant to working as a CIM. I appreciated your presentation style; it was relatable and engaging, making the content much more accessible. Thanks again!!”